Terms and conditions use
Main points of our policy
- We guarantee quality packing, fresh and undamaged products on time of shipping. Boxes are amply sized and your items are well-protected.
- When necessary, customs clearance of orders and payment of customs duties in the country of a customer is carried out by forces and at the expense of the customer.
- We do not ship prohibited items. All goods listed on the site are authorized for sale by the legislation of the sending country. The customer should investigate the possibility of obtaining and using these products in their country before ordering. Our company will not respond in any way if the customer cannot receive the goods after sending the order due to the legislation of the recipient's country.
- Medicines and cosmetic products cannot be returned in accordance with our current legislation. We can only issue a partial or full refund in the case of proven dispatch of a damaged or defective item.
- All data on our site is for information purpose only. We do not responsible for any use or misuse of ordered products. All information on effect of any product described according manual for the products or advertising of their manufacturers. If necessary, a customer should consult with appropriate specialist before using any product.
- You can put comment to each order in a special field at checkout process. We always read these comments before fulfilling an order.
- We have been supplying some products for many years. During this time, a number of manufacturers have changed the packaging design several times. We reserve the right to supply goods in a different packaging design without prior notice to customers. At the same time, all the main characteristics of the product remain unchanged: country of production, etc.
- You can use also any our contacts - phone, messengers, contact form for a request.
- We can ship by specific carrier (EMS etc.) and accept payment by other methods (Western Union and others) by your request. In that case shipping will be by rates of selected carrier.
- We'll answer within 24 hours If we are not online, or you sent a request out of our working days/hours.
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